Multi-brand campaign platform

Powering smarter customer engagement.

Configure campaigns, manage customer journeys, coordinate WhatsApp interactions and connect verification services from one secure operational platform.

Secure administration Connected customer journeys Configurable verification

IMS Promotions

Campaign Operations

Workspace

Campaign management Brands, products and campaign versions

Configure

WhatsApp interactions Meta Cloud API messaging

Connect

Customer journeys Configurable conversational flows

Manage

Verification services Configurable external integrations

Integrate

One platform. Multiple brands. Centralised campaign operations.

One operational workspace

Campaign operations without fragmented systems.

IMS Promotions brings the core components of customer engagement into a single configurable platform while keeping individual campaigns, brands and customer journeys distinct.

Campaign Management

Configure campaigns, brands, products, versions and operational settings from a central workspace.

Campaign operations

Customer Conversations

Coordinate structured WhatsApp journeys while maintaining campaign-specific customer context.

Customer engagement

Verification

Connect campaign journeys to configurable verification providers and external data sources.

Integrations

Operational Visibility

Keep campaign configuration, conversations and operational activity accessible to authorised teams.

Visibility

Built for multiple brands

Configure the campaign. Keep the platform reusable.

IMS Promotions separates platform capability from campaign configuration. Each campaign can define its own customer journey, content, verification behaviour and operational settings without turning the core platform into a brand-specific application.

Campaign-specific configuration Independent journeys, content and settings.

Versioned customer journeys Controlled changes from draft through publication.

Configurable integrations Connect different verification services where required.

Campaign architecture Connected engagement

Customer Starts an interaction

WhatsApp Meta Cloud API

IMS Promotions Campaign journey

Campaign services Verification & operations

Operational control

Designed around controlled campaign administration.

Keep campaign configuration, customer journeys and integrations organised within a central administrative environment.

Access IMS Promotions

Administrative access Dedicated management workspace

Versioned configuration Draft and published campaign journeys

Consent-aware journeys Campaign consent configuration and records

IMS Promotions

Bring campaign operations into one workspace.

Access the platform to configure campaigns and manage connected customer engagement.